How to Test and Fix Galaxy S9 touchscreen Responsiveness Issue


Galaxy S8/S8+ were released with their fair share of problems, both the devices were contaminated with the red tint issue and the famous DQA has stopped issue. However, Samsung was quick to release the fix for DQA has stopped error while red tint issue was fortunately not a general issue it was with a handful of devices. Anyhow, now Samsung has released Galaxy S9 and S9+ and users are reporting a strange issue with the touchscreen. In this tutorial, we will tell you How to Test and Fix Galaxy S9 touchscreen Responsiveness Issue. This is not a random issue with a handful of users. The number of complaints has increased recently where users are reporting touchscreen dead zones on Galaxy S9. Samsung has also acknowledged the issue and officially responded to the Galaxy S9 Touchscreen issue.

“At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.

We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.”

This issue is to be taken seriously as enough reports regarding Galaxy S9 touchscreen issue have been made on Samsung Forums and Reddit. That’s why we have penned down this post in which we will tell you how to test and fix Galaxy S9 touchscreen responsiveness issue. Thankfully, the Galaxy S9 touchscreen issue is covered by Samsung’s 24-month warranty period. So, if your Galaxy S9 or Galaxy S9+ is creating touch issues then you should be able to receive a replacement unit free of charge.

Galaxy S9 Touchscreen issue

But first of all, you need to check your unit for responsiveness issue. Performing this test will give you a clear idea of whether your Galaxy S9 has touchscreen issues.

How to Test and Fix Galaxy S9 Touchscreen Issue

  • To test your Galaxy S9 touchscreen issue, simply go to your phone dialing app and enter the following: *#0*#
  • This will take you the Test Mode of Samsung Galaxy S9. In this test mode, you can pretty much test any aspect of Galaxy S9. However, to test your device for touchscreen issue Tap on the ‘Touch’
  • Here you will see a blank testing screen with various blank boxes. Now all you have to do is to draw all over the screen. Any box you touch turns green which shows that the touchscreen is working fine in that area. Once all the boxes turn green, the test will end.
  • However, if your screen has dead-zones then you won’t be able to end the test. And you should immediately seek for the replacement of the unit.